Profile

• Cheap Air Freight Services: Offer the cheapest freight service.
• Free Collection of Cargo Service.
• Offer Variety of Payment Service: PAYPAL / CREDIT CARDS / or online bank transfer service to make your payment!
• Provide 24 hours Inquiry Service.

• If you have the merchandise or waybill have any doubts or request, you can click through and goods or waybill next to "Message" will your questions and requests sent to the customer, customer service will provide you query processing as soon as they get back to you. SMS will be 1 to 2 working days to process and respond.

• If you receive the goods you have any questions or your after-sales service for our places are not satisfied, you can send the relevant information to the fun of shopping Customer Service, sales customer service is handled for you after get back to you as soon as possible .Mail will be 1 to 2 working days to process and respond.

• Customer Service Hours: Monday to Friday 1100 to 1900
• Handphone: +6 016 440 6520
• Fixed Line: 04-2615520
• Address: 33-4-52 Prangin Mall Komtar, Jalan Dr Lim Chwee Leong, 10100 Penang.
• Email: Sales@myparcelstore.com

Step 1: Register as member
Step 2: Enjoy your shopping
Step 3: My Parcel Store will send your goods to warehouse.
Step 4: My PostOnline will deliver your goods to your place.
 

• Online shopping and transport means total is divided into four kinds.
• General cargo air / fake brand goods by air / buy sea / private shipping.
• Which of the following cargo you need it? (Refer to the photo)
  

How to Decide Airlift Weight Algorithm

• Based on weight or actual weight volume weight, depending on what a weight higher.
• Volume weight algorithm (L * W * H CM) / 6000 = volume weight.
  
• Receive at least one kilogram of expenses is the first one kg, if your items are 1.01, 1.1, or 1.99 will be counted as two kilograms weight.
  

How Do I Check the Logistics Situation?

• Available on our website for the latest arrival & export records.
• Inventory Data odd numbers will give every 6 hours update updated twice daily before 10 am and 18:00.
• Saturday or Sunday will have a sign for the parcel warehouse staff to help, but inventory data will be done in a week a one-time update.

What Cannot be Prohibited by Air?

• Dangerous goods, weapons class
• Food / Drug Class
• Poultry Plant
• Currency / Tobacco
• Phone
• Imitation brand counterfeiting
• Powdered kind - such as cosmetics
• Liquid - BBCREAM
• Battery / flammable materials

Goods cannot use Shipping?

• Dangerous goods, weapons class
• Food / Drug Class
• Poultry Plant
• Currency / tobacco and other item

What To Do If Faced Wraping Problem?

• Please provide photo
• Waybill number / invoice no. / Date easily find your goods situation.
• Then email to support@myparcelstore.com

How to Handle Damaged Parcel?

• If the parcel is being turned off, please do not sign the parcel, return to the courier company to check.

• If you have sign for the parcel, please snap the parcel photo and email to Customer Service.

• Complaint make after 48 hours are not accepted.